Returns Policy

GROWERSHOUSE RETURNS POLICY 

Returns Policy

Don’t worry! If you’re not satisfied with your GrowersHouse order (or you’ve just changed your mind), you have 14 days from the date of receiving to return it. 

We ask that your products are unused and in their original condition and packaging. 


What if I don’t want my item any more?

If you find you no longer need your item(s),  please return it within 14 days of receiving it. You can request a refund by contacting us. 

Please leave it in the condition that you would like to receive it. Even if it’s not right for you, we want to provide excellent service to someone else. We don’t condone wasting products and we hope that your order will make another GrowersHouse customer very happy! This means that you must return the item(s) in their original condition and packaging, with all parts and accessories intact. 


To help us process your return as quickly as possible, please include a covering note detailing:


  • Your order number;
  • Reason for returning;
  • Whether you would like an exchange or refund*
  • Your personal contact information (i.e. email address or phone number). 

*If you are requesting an exchange, please specify the item you would like. If you are exchanging for an item of lower value, we may add a surcharge of £10 to account for administration. We will contact you before doing so if this is the case. 


If we do not receive this information from you and/or we cannot contact you within 30 days, we reserve the right to return the item to you OR deduct a £10 charge from your refund if approved. 

What if it arrives damaged?

Even if you don’t plan to use your products just yet, it’s important that you check your order when it arrives to make sure it’s the great quality you expect. This might involve checking electrical items or making sure that no pieces are missing from your order. 

If you find a fault with your purchase after 14 days you will not be eligible for a refund. 


Please do not try to repair damaged or non-functional items as this will invalidate your warranty. Just contact us - we will be happy to provide you with the top-quality hydroponics equipment that you know and love. 


What if my order hasn’t arrived?

The first thing to do is use our tracking system to find out where your parcel is. All you need to do is enter your order number: this will have been provided in your order confirmation email. It might be that your parcel is just taking a little longer to reach you!

If there is another issue, please let us know so that we can help you receive your items. 


How will I know if my refund has been approved?

We will let you know by email when we have received your item(s). After inspection, we’ll send you another email confirming or rejecting your refund. 


How long do I wait?

All refunds are processed as quickly as possible. If you are approved, you can expect your money back within 5-10 working days of our team processing the refund. We will refund you using your original method of payment. 

If your refund is late or missing, please contact your credit card company before speaking to us. It might be that we have already processed the refund but it is taking slightly longer for the transaction to appear. Next, contact your bank. 

If you still have no evidence of the refund, please contact our team at sales@growershouse.co.uk who can resolve the problem.  

Exchanges

We are happy to provide an exchange on your orders and provide you with a like-for-like or a different item if you prefer. This is subject to your refund being approved. 


Gift Returns

If your order was listed as a gift, we can provide you with store credit to the value of the original purchase. You can use this to purchase anything from GrowersHouse. 

If the purchase was not listed as a gift, we will refund the original buyer on their original payment method. 


Shipping

We will cover the shipping cost for any refunds due to our own fault, i.e. a faulty or incorrect item. 

If your refund is due to personal preference / personal error, we ask that you pay the cost of returning your items. This will be deducted from the amount returned to you in your refund. 


For items over a certain value (approximately £50), we recommend that you use a shipping method that tracks or protects your items such as Royal Mail Recorded Delivery. Please remember to keep a proof of postage receipt. 

We are not responsible for your item being lost or damaged on its return. Insuring your item(s) will help to protect you and your money if something goes wrong during transit. 



Thank you for sticking to our Returns guidelines - we hope that you go on to receive the perfect product! 

If you have any questions or concerns about your order or the Returns Policy, please contact our team here.