Privacy Policy 

GrowersHouse respects your privacy and endeavours to protect it at all times. Please read the following information carefully to understand how we collect, use, and share your personal information.

We strictly adhere to GDPR regulations. Any information we collect will be used in line with these protective measures. Every time you visit or buy from the GrowersHouse site you are agreeing to the terms set out below:

What We Collect

We may collect information concerning your:

    • Name, address, telephone number, and email address when you make use the GrowersHouse online checkout;
  • IP address and device(s) used whenever you visit the GrowersHouse website;
  • Purchase history if you have an account with us;
  • Search terms that allowed you to find our products; 
  • Date, time, and time zone of browsing;
  • Individual web pages or products you viewed while on the GrowersHouse site; 
  • Demographic information such as your interests. 

  • We also use cookies, small files that collect data every time you visit a website. These may be used to collect information about you, remember your personal details for future purchases and recommendations, or influence the kinds of advertisement you receive. The Information Commissioner’s Office (ICO) has a comprehensive guide on what cookies are and how they’re used in the UK. 

    Cookies may also be used to target advertisements to you. You can opt out of targeted advertising on the following sites using the links attached:

    We do not store card details. If you are trying to make a purchase or request a refund you will need to have these to hand. 

    Why We Collect It 

    Many of these details are to help with your purchases. We take your personal information (such as your name, address, and phone number) so that we can ship your orders to you and contact you in the case of any issues or delays. 

    Some details are used for marketing purposes. The better we understand our customers, the better service we can provide.  

    We may use information to suggest items for you or influence advertisements based on your personal details and/or previous searches. 

    We may also contact you directly regarding any relevant offers, surveys, or discounts. This may be by email, phone, or post. You can customise these preferences or opt out of any non-essential communication altogether. 

    Third Parties

    We do not sell any information to third party companies. However, purchasing from GrowersHouse involves a number of other companies which may use your data in different ways to us. 

    Please consult each one carefully to understand how these organisations may handle your information. 

    Our Online Store Provider: The GrowersHouse website is housed by Shopify. You can read more about how Shopify uses your information in their Privacy Policy

    Order Payment: The method you use to pay may have its own data collection policies. We enable PayPal on our site; you may view their Privacy Policy here

    If you are using a different payment method, please consult them and/or your bank for reference. 

    Order Shipping: Your courier will need to know certain details - like your name, address and phone number - in order for your purchase to reach you. This will depend on the individual courier used to ship your items. 

    Order Tracking: We provide a service that tracks your parcel when it is on its way to you. This requires the courier to have information about you such as your name, address, and phone number. 

    Marketing Activity: We may contact you via email to inform you of major changes or as part of our marketing (i.e. our newsletter or any discounts we are offering you). Our email is hosted by MailChimp, whose Privacy Policy you can view here. You may opt out of marketing emails if you wish. 

    GrowersHouse may also share your personal information to comply with relevant laws or at request from legal authorities. This may be in response to a suspected offence, search warrant, or to protect our rights. 

    Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

    Your Rights

    If you are a European resident, you have the right to request personal information we hold about you. You may ask that this information be corrected, updated, or deleted. Please contact us if you would like to change your personal information or the way we store it. 

    It should also be noted that, as a result of our third parties, your information will be distributed to sources outside of Europe. 

    Changes to our Privacy Policy

    GrowersHouse may update their privacy policy every so often to respond to changing laws and events. 

    We will not notify individuals for every change, so you may wish to check every so often to ensure you are still happy with the way we use your information. 

    The current privacy policy is effective from 14 February 2022. Our latest version will always be found on this page. 

    Thank you for reading our Privacy Policy. By visiting GrowersHouse, you confirm that you are at least of the legal age of majority in your area of residence and you will comply with our Privacy Policy and Terms of Service

    If you have any further questions please feel free to get in touch using our Contact Us page.